Privacy Policy
Nelson Cleaning Services
Last updated: 24/09/2025
At Nelson Cleaning Services, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We may collect the following types of information when you contact us or use our services:
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Personal details: name, phone number, email address, property address.
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Service details: type of cleaning requested, preferred dates, and relevant notes.
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Website usage data: information collected via cookies, analytics, or forms.
2. How We Use Your Information
Your information is used to:
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Provide cleaning services and prepare quotes.
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Respond to enquiries and customer support requests.
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Improve our website and service offerings.
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Comply with legal obligations (e.g., invoicing, record keeping).
3. Sharing Your Information
We do not sell or rent your personal information. We may share it only with:
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Trusted contractors or team members directly involved in your service.
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Service providers who support our business (e.g., website hosting, email services).
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When required by New Zealand law or to protect our legal rights.
4. Data Storage & Security
Your personal data is stored securely. We take reasonable steps to protect it from loss, misuse, or unauthorised access.
5. Cookies & Analytics
Our website may use cookies or third-party analytics (such as Google Analytics) to track website performance and improve user experience. You can disable cookies in your browser settings.
6. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
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Access the personal information we hold about you.
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Request correction of your information if it is inaccurate.
To exercise these rights, contact us at: info@nelsoncleaningservices.co.nz
7. Contact Us
If you have questions about this Privacy Policy, please contact:
Nelson Cleaning Services
📧 info@nelsoncleaningservices.co.nz
📞 022 343 0146